Terms & Conditions

When placing an order with HOT HANGER customers are bound by the terms and conditions outlined below. Please be aware that we may change these terms and conditions at any time so you should check this page regularly for any updates.


Privacy Policy

Please carefully read through our privacy policy here for more details regarding our use of your personal information.


Terms of Sale

Through placing an order you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.


Our Contract

When you place an order with us, you will receive an acknowledgement e-mail confirming we have received your order. This email will only be an acknowledgement and is not acceptance of your order as a contract is not formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only the goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

In order to enter a contract with HOT HANGER you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. HOT HANGER reserves the right to refuse any request made by you. If your order is accepted you will be informed by email and we will confirm the identity of the party which you have contracted with. This party will always be HOT HANGER.

When placing an order you undertake that all details you provide to us are true and correct, that you are an authorised user of the credit or debit card provided by you to place your order and that there are sufficient funds to cover the cost of the goods.


Delivery

Please be aware that dispatch times can vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK, we will not be responsible for any delays resulting from postal delays or due to forces beyond our control. Please read our delivery page for more information about our delivery service.


Pricing and Payment

The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance. Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order. Prices are subject to change without notice but changes will not affect orders which we have already accepted. Our site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Products correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing. Payment for all Products must be by credit or debit card. We also accept payments via PAYPAL. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


Our Products

HOT HANGER tries to display all the products on our website as accurately as possible, including the colour of the products. However please be aware that colours may vary depending on the monitor the product is viewed on.
We do our best to ensure that our sizing and measurements are as accurate as possible, but these are approximates. Please be aware that all sizes listed are in line with UK sizes. Discount Codes HOT HANGER may from time to time offer promotional discount codes which may apply to purchases made through the website. The conditions of use relating to the discount codes will be specified at the time of issue. Only one promotion code can be used per order, all discount codes apply to full price items only. Only discount codes stated by HOT HANGER on our website or through our Twitter or Facebook pages are valid and we reserve the right to end any discount codes previously advertised.


Complaints

HOT HANGER policy when dealing with complaints is to deal with the dispute as soon as it arises, as the quicker we are aware of the problem the easier it is for us to deal with and resolve. Please let us know if you have any complaints or comments by contacting us through any means listed on our 'contact us' page.


Returns

HOT HANGER guarantees to refund any item you are not completely satisfied with as long as the product is returned to us in a saleable condition within 14 days of receipt. However in the interests of hygiene we are unable to accept returns on underwear, swimwear, beauty products, tutu hot pants, bodysuits or pierced jewellery. Please allow up to 10 working days for your item to be returned to us and your refund processed. Please log into your HOT HANGER account on our website and choose "request a return" to begin the process. We advise all customers to send their returns recorded delivery as this ensures the parcel has a tracking number we can use should the parcel not arrive at HOT HANGER. Please note we are not responsible for any returns sent back to us, should we not receive them. For more information about returns and refunds please see our ‘returns policy’


Exchange Rates

Please be aware that the prices shown on our website for EU and international are estimates, for any orders placed these may vary slightly depending on the current exchange rate being used by PAYPAL. There may also be additional charges from your bank or card suppliers, prices shown on our websites are approximates only.


Import Duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order or please see our ‘Delivery Information’. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.